Shipping Policy
At "The Vastralayam", we strive to ensure a smooth and hassle-free shipping experience for all our customers. Please review our shipping policy for details on timelines, charges, and processes.
1. Shipping Timeline:
- Regular Products: The products will be dispatched the next business day and delivered within 5-7 business days.
- Customized Products: Shipping time varies based on the complexity of customization.
2. Shipping Charges:
- Shipping charges, if any, will be calculated at checkout based on the shipping destination and order value.
- Free shipping may be available on certain orders or during promotional events.
3. Order Tracking:
- Once your order is dispatched, you will receive a tracking number to monitor its status until it reaches your doorstep.
4. Delivery Delays:
- While we aim for timely deliveries, delays may occur due to unforeseen circumstances like weather conditions, customs hold-ups, or carrier issues. We will not be held responsible for any delays from the shipping carrier side due to above mentioned circumstances.
5. Undelivered Orders:
- If an order is returned to us due to incorrect address details or failure to receive the delivery, the customer will be responsible for additional shipping costs to resend the order.
6. Damaged or Lost Shipments:
- In case of damaged or lost shipments, please contact us within 48 hours of delivery with relevant details and images for resolution.
Contact Us:
For any questions or concerns about your order or shipping, reach out to us at thevastralayam@gmail.com
Thank you for choosing The Vastralayam. We are committed to delivering your orders with care and efficiency!